Uppsala Repair is responsible for the processing of personal data as described in this privacy policy. In this policy, we explain the types of personal data we collect and how we process it. This privacy policy applies to our website: www.uppsalarepair.se and any other services we offer.

Personal Data We Collect and Process

We process the following categories of personal data:

• Basic information: Name, date of birth.
• Contact information: Address, phone number, email address.
• Account and profile information: Settings, preferences.
• Payment information: Transaction details, payment methods.
• Customer history and engagement: Order and delivery information, shopping cart activity, discount codes, loyalty program information.
• Active products and contracts: Products and services you currently have or have used, usage frequency, and status of products/services.
• Customer activity: Browsing and action history from our website, apps, or electronic communications we send. We also collect technical information about the devices you use.
• Cookies: See our cookie policy here: COOKIES.

The personal data is typically collected directly from you or generated when using our services and products. In cases where we obtain personal data from other sources, we do so from the following:

How We Use Personal Data

1. Service Delivery and Contract Fulfillment

We use your personal data to fulfill our agreements with you, such as when you order a product or service from us. The legal basis for processing personal data for this purpose is the necessity to fulfill a contract with you.

2. Customer Relationship Management

We use your personal data to manage our customer relationship with you, including customer service, handling complaints, and troubleshooting. The legal basis for processing data for this purpose is the necessity to fulfill a contract with you.

3. Analysis, Business Development, and Service Improvement

We continuously work to improve our services and products. This involves analyzing various types of personal data, such as customer activity, customer history, and account/profile information. The legal basis for processing data for this purpose is our legitimate interest.

4. Personalized User Experience

We tailor your user experience and communication based on your customer relationship with us. The legal basis for processing data for this purpose is our legitimate interest.

5. Sales and Marketing

We use personal data in connection with the sale and marketing of our products and services, such as sending you promotional emails. The legal basis for processing data for this purpose is our legitimate interest. You can opt-out of certain processing activities, such as receiving emails. We may also request your consent for activities like profiling, where we use your personal data to make conclusions about your interests and needs to make our marketing more relevant.

6. System Monitoring and Troubleshooting

We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal data. The legal basis for processing data for this purpose is our legitimate interest.

7. Security, Fraud Detection, and Prevention

We process personal data to protect our users and ourselves from fraud, misuse, and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

8. Legal Obligations

In some cases, we are required to process personal data due to legal obligations. An example of this is information linked to sales, which we are obligated to account for and store in accordance with accounting laws. The legal basis for processing data for this purpose is compliance with legal obligations.

Your Rights

If you wish to exercise any of your rights, contact us at [email protected].

• Right to access: You can request a copy of all the data we process about you. Contact us using the email address above to exercise your right of access.
• Right to correction: You have the right to request that we correct or update inaccurate or misleading information.
• Right to deletion: You have the right to have your personal data deleted without undue delay. However, note that information we are required to retain due to legal obligations (such as accounting laws) will not be deleted.
• Right to restrict processing: In some situations, you can request that we limit the processing of your data by managing your consent or preferences in our systems.
• Right to object: If we process your data based on our legitimate interest, you have the right to object to such processing. You can manage your objections by adjusting your preferences in our systems.
• Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact us using the email address above for assistance.
  
  

Complaints

If you believe we are not complying with data protection laws, we encourage you to contact us first. You also have the right to file a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten) if you believe we are processing your personal data inappropriately.

Thank you for trusting Uppsala Repair with your personal data.